Phoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs
(118 reviews)
Price: $364.97
In Stock
Phoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs
Item # UF38-944040
Retail:$607.59
Our Price: $364.97
You Save: $242.62
In Stock
Thank you! Your comment has been submitted successfully. You should be able to view your question/comment here within a few days.
Error submitting comment. Please try again momentarily.
Need help with installation?
Locate installers near me- All Info
- Reviews (118)
- Q & A (0)
- Photos
Ultra-Fab Products Trailer Jack - UF38-944040
- Car Hauler
- Enclosed Trailer
- Utility Trailer
- 3001 - 4000 lbs
- Electric Jack
- Bolt-On
- A-Frame Jack
- Leveling Jacks
- Tongue Jacks
- 18 Inch Lift
- With Round Foot
- Steel
- Ultra-Fab Products
This super-fast electric A-frame jack has a durable, efficient ball screw and a memory function for easy setup. Offers 18" of travel and 4-1/2" of extension with the drop leg. Extends 6" in 9.5 seconds with 1,000 lbs of tongue weight.
Features:
- Electric jack lets you lift and lower your A-frame trailer quickly and easily
- Efficient ball screw makes it fast and easy to position your trailer
- Ball bearings roll along sturdy, threaded steel rod
- Powered drive provides quiet operation and eliminates the need for hand cranking
- Easy-to-access on/off and retract/extend buttons make for simple operation
- Buttons on front panel will not break off like standard toggle switches
- LED courtesy light on front of jack allows for simple nighttime setup
- Durable powder coat finish resists corrosion
- Emergency override allows manual operation in case of power failure
- Included adapter allows you to easily use your drill to raise and lower the jack
- Manual crank handle not included
- Bolt-on installation
Specs:
- Bracket height:
- 10-1/2" Retracted - from mounting bracket to bottom of footpad
- 28-1/2" Extended - from the bottom of the extended jack and extended footpad
- Total travel: 22-1/2"
- Travel: 18"
- Drop leg: 4-1/2"
- Drop leg: 4 adjustment holes 1-1/2" apart center to center
- Travel speed (w/ 1,000-lb tongue weight):
- Extends 6" in 9.5 seconds
- Retracts 6" in 8.6 seconds
- Lift capacity: 4,000 lbs
- Outer tube diameter: 2-1/4"
- Footplate diameter: 6"
- Motor attributes:
- 12 Volt
- 10" Travel in 18 seconds
- 2-Year warranty
- 10-Year warranty if registered within 90 days
How to Determine the Lift Capacity You Need in a Jack
A trailer jack is designed to lift the tongue of your trailer so you can connect the trailer coupler to your hitch ball. To do this, you'll need a jack with a lift capacity high enough to handle your trailer's tongue weight.
Tongue weight is the amount of weight that your trailer applies to the back of your tow vehicle. Typically, your tongue weight should be 10-15% of your total trailer weight (trailer + cargo). In other words, a 10,000-lb trailer would have a tongue weight between 1,000 lbs and 1,500 lbs. For a trailer this size, you would need a jack with a lift capacity of at least 1,500 lbs.
It's okay to have a jack with a weight rating that is higher than your trailer's tongue weight. In fact, a jack with a higher lift capacity should operate more efficiently, allowing you to spend less time cranking and more time camping.
Trailer and Camper Jack Lift
Every jack offers a certain amount of lift or travel. Screw travel is the distance the jack extends when you crank it (or toggle it to "extend" on an electric model). Some jacks include a drop leg for extra adjustability. On these jacks, you'll see the maximum extension of the drop leg listed in the specs as well. Adding the screw travel and drop leg travel together will give you the total lift. The total lift listed above can help you determine how high this jack will be able to raise your trailer.
38-944040 Ultra Fab Phoenix Power Trailer Tongue Jack - A-Frame - 18" Travel - 4,000 lbs
Installation Details
Customer Satisfaction Score:
88% were satisfied with this product
12% of customers were not satisfied
- Defective
- Arrived Damaged
- Product did not meet expectations
Customer Reviews
Phoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs - UF38-944040
Average Customer Rating: 4.5 out of 5 stars (118 Customer Reviews)
This super-fast electric A-frame jack has a durable, efficient ball screw and a memory function for easy setup. Offers 18" of travel and 4-1/2" of extension with the drop leg. Extends 6" in 9.5 seconds with 1,000 lbs of tongue weight.by: Joe02/15/2024
I installed this on a construction tool cargo trailer. This trailer is outfitted with solar and a battery bank so an electric jack was a no brainer since I already had plenty of power storage. I didn't want to install in the stock jack location so that I could fully open my truck's tailgate. I was able to find a bolt-on jack bracket from a different online store, which made for a easy installation without welding. The same electrician that installed the solar and batteries wired the jack into the elec system and he said it was slick. The trailer has several thousand pounds of tongue weight and this jack has no problem lifting it. The memory settings are handy. This saves quite a bit of time connecting and disconnecting. With the push of a button the trailer jack lifts or lowers automatically while I deal with the safety chains, break away cable, and 7 prong plug. Just as advertised it lifts very quickly even under load. It was installed about a year ago and it's still going strong. I give this a 5 star rating without hesitation. Strong, durable, and well made.
by: Andreen Motorsports04/21/2023
I LOVE this jack.
I cant stand pushing a jack button and waiting forever for the jack to run up or down, I wanted something faster. This is it!!
No issues lifting my loaded race trailer, smooth operation, no standing in the rain for 10 minutes waiting for it to run up off the ball of the truck. Best accessory I ever bought for my trailer.
Definitely recommend!
by: Mike11/26/2023
I have had 6 trips with the Phoenix 4000 and it worked great for first 4 . Hooking up for 5th trip I pressed button to raise . Button lite up for a second then turned off. Trailer did not raise . I turned power off then back on hoping to reboot and it worked.
It failed again at camp . I used ratchet to operate. When I got home I found 30 amp fuse blown inside of camper . I replaced fuse . I also believe inline fuse provided was loose at spring so I replaced with30 amp blade style fuse . It has worked perfectly now and hoping it will continue.
by: Steven03/08/2024
I like the Fast Jack and the memory function seems like it'll be great. It did get damaged during shipping but we're going to silicone it up and use it. Shipping packaging could be better.
by: David 04/18/2024
Just installed the jack and compared to the one provided on the travel trailer, it appears much more robust. I purchased this jack for the extended warranty and the ability to manually extend and retract the jack with a socket and drill. The top of the jack was cracked upon receipt despite the foam padding. Ultra Fab was eager to send a replacement top at no cost immediately. Love the customer service.
by: David04/26/2024
Easy install. Love the memory functions and speed of operation. Also, how can you beat a 10 year warranty?!?!?
by: David02/16/2024
Very happy with the performance of this trailer jack.The speed is so fast and it has held up very well.
by: Tony 03/26/2024
I have bought a few items from Etrailer and have found them to be one of the best company to do business with. When I have a question or a issue (which was my fault) they help me solve any problem I had.They have a very fast and very competent customer service department. I can't say enough good about them. Tony
by: Tony 09/21/2023
This Phoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs unit works great. It lifts my car hauler quickly, and with ease. Based on other reviews, I was unclear if the tailgate on my Chevy 2500 would fully open with this jack installed. I installed it with the controls facing to the drivers side to provide additional clearance. With weight on the trucks receiver, the tailgate just contacts the jack when opening, but will fully open. If the jack is extended, and the receiver / tongue is raised, it provides enough clearance to open fully without contact. I'm very happy with this purchase.
by: Patrick04/13/2024
I'm on my fourth warranty replacement right now, the latest one has been redesigned to solve the problem I kept having with their control pads. Hopefully nothing else breaks but I have very little faith in ultra fabs designs. Their warranty on the other hand is second to none, call them up and they will get you a new one in the mail right away. At the end, their jacks were only lasting a handful of travels before they died so at that point I could care less what bells and whistles it has as far as memory settings and a remote, I just need to not get me stuck; the jacks kept malfunctioning and would randomly fully extend and stop responding. Imagine my frustration when this happened while driving and my stupid jack started scraping the road I had stop in the middle of the highway with no way to get it back down.
by: Richard 12/27/2022
I have these jacks on my fish house so they have been used in -25F temps. The jacks work great and they are fast.
Richard
12/28/2023
Still working as should but one jack sounds a little rough on retract.
Mike L.
12/28/2023
@Richard Has the jack ever been over extended or retracted? Doing so can damage the jack. The jack is covered by a 2-year warranty.
by: Travis07/13/2023
I Love the speed of its raising and lowering. I loved the memory button. Haven't used my trailer all winter and when I went to hook it up, I pressed memory #1 and it raised up to the position to back underneath it. How cool is that? To me, this is the number one best jack on the market.
by: Kevin05/12/2023
worked great for 1 year, 4 months. I will be submitting warranty claim. the jack suddenly popped a fuse and stopped working. my electrician checked it and says it is an internal dead short in the motor. lucky me....
Jenny N.
5/15/2023
This jack does have a two year warranty and I will send over the warranty return instructions to you.
by: Daniel05/21/2023
Keep scrolling!
This jack has been replaced twice now within a year. Thankfully Phoenix does send a replacement but having a 16' enclosed trailer stuck to your truck gets old quick. Also, the option to manually turn the jack by hand does not work when the jack freezes up
by: Troy02/16/2024
THIS JACK IS BY FAR THE FASTEST AND MOST USER FRIENDLY.I WOULD HIGHLY RECOMMEND THIS JACK.
by: Andrew 07/08/2023
Easy to install, works very well. Mounting the unit sideways to provide more clearance for the tailgate makes the light point sideways. All fasteners come up from the below which eliminates the possibility for rust. Nice design...
by: Don 06/06/2023
Easy install. Other than the speed of this jack the best feature is you can mount the front of the jack facing the drivers side so you now have room to lower your tailgate without it hitting the jack.
by: Jacob01/21/2023
Very smooth and quiet operation, and seems to be plenty powerful for my trailer. Easy install and no issues after one year. Very happy with this jack.
by: Lonny A09/13/2016
This is the best jack I have had (and I seem to have gone thru quite a few). It was a quick and easy install for a replacement and I have found it is the fastest jack to raise or lower my hitch. It is also one of the quietest I have ever used. Great for early morning packing and not waking up all the neighbors. :) The jack seems a lot stronger than other jacks I have used and better built with less plastic on it than most. Would definitely replace any manufacture supplied jack on a new trailer with this one again on a heartbeat!
Lonny A.
9/13/2017
I have had a problem with the switch on this jack. It was the first generation of the jack. I spoke with Ultrafab and they replaced the whole jack with a new one without any issue to correct the issue. I am very impressed with the Jack and especially the great customer service! Cant be beat!
by: James 08/23/2022
This jack is amazing. Fast. Quiet. The memory is very useful. The extra mounting holes on the base plate allow you to spin the jack to place it so that the truck tail gate will not strike the head of it if you drop the tailgate. I highly recommend this jack.
by: Etrailer sucks11/12/2021
etrailer sent me a used electric jack that another customer returned because it was defective. I know it's defective because the the email between the customer and Greg S at customer service was inside the box. The box was obviously very damaged, taped in areas that were torn, had someone else's shipping label on it, and the jack was filthy. Byron H and Scott H (the two that gathered and packaged my shipment) should have to go remedial training on how to do their jobs. Every item I ordered was opened, there were multiple items just loosely thrown in with one heavy box bouncing around. Terrible experience with etrailer. Sucks when a company stops caring about quality and would rather just let customer service fix their issues. Way to ruin it for the customer!
Jenny N.
11/15/2021
I will have our customer service team reach out to you.
by: Scott 09/29/2022
One year anniversary of installing this on my Airstream Basecamp, works great and really makes life a lot easier compared to the hand crank that came with the trailer.
by: John L.04/11/2021
After only a few uses the jack quit working. First the memory settings kept getting "forgotten". I reprogramed them twice before they quite working altogether. I kept using it without the presets but later it would not go up and down. I had to use a wrench and the provided socket to to move the jack which was much harder than expected. While I was turning the jack it started running, ripped the wrench out of my hand, and the wrench handle put a hole in my propane tank cover. The manufacture replaced the jack at no charge but would not do anything about my propane cover. After using the 2nd jack awhile in now is making clicking noises as the tongue is lowering. It sounds like maybe there is a tooth missing on one of the gears. My tongue weight is around 1400 lbs so well below the rating yet the jack does not seem to be holding up well even though it is not use all that often.
Otherwise I do like the jack. It is fast and the memory presets are a nice convenience. I also like that the head is smaller than other similar units.
by: John 09/28/2022
The jack is very nice. We had an issue with the original; however, etrailer and the mfg immediately replaced it. As always great customer service!
by: Kenny 07/26/2022
Installation was very easy. Just pulled off the old jack and installed the new Phoenix. Wired it up an WOW!! This thing is FAST!! My travel trailer is 36' long. This operates it up and down like it weighs nothing! My old jack quit working 2 months out of warranty and it NEVER operated half as fast as this one. If the durability is as good as the operation this may be the best tongue jack ever! Being able to double click the up or down button for automatic operation is a great idea! If any problems arise I will try to update this review.
25
118
Show More Reviews
See what our Experts say about this Ultra-Fab Products Trailer Jack
- Length and Gauge of Wires of the Phoenix Electric Trailer Jack # UF38-944040 The wires of the Phoenix Electric Trailer Jack # UF38-944040 are 10 gauge and 81 inches long.
view full answer... - Electric Trailer Jack for Casita Liberty Deluxe Trailer with Weight Distribution RecommendationAny of the powered a-frame jacks we carry would have the capacity needed for your setup that includes 400 lb tongue weight from your Casita Liberty Deluxe and lifting the rear of your Suburban for connecting the spring bars of your weight distribution system. On the more economical end the etrailer part # EJ-3520-BBX would get the job done at a really great price and it has a 3,500 lb capacity. If you don't mind a higher price tag the Phoenix part # UF38-944040 would be a really great...
view full answer... - Can The Phoenix Electric Trailer Jack Be Wired To The 7-Way Instead Of The BatteryYou could power the Phoenix Electric Trailer Jack # UF38-944040 by wiring it to the 12v accessory wire of the 7-way in your junction box, like part # 38656, instead of wiring it directly to the battery. There are pros and cons to this though. The pros being that the wiring is a bit more tucked away and less likely to corrode on terminal in the junction box versus sitting outside with the battery (if you don't have a cover). You'll also never have to worry about a dead battery since you'll...
view full answer... - Is There a Replacement Motor for Tongue Jack on Forest River XLR BoostI do have some great full replacement options for you but the motors are not replaceable on trailer tongue jacks. There might be one or two out there which are but none of the dozens we carry ever have that option. Instead, I recommend the Phoenix Electric Trailer Jack part # UF38-944040 which is one of the fastest options on the market and it comes with a 10 year warranty. I have attached a video I did on this very same jack below.
view full answer... - Troubleshooting Ram Jack Not Extending or Retracting With Power or By HandIt sounds like your 3,500 lb Electric Jack w/ Footplate # EJ-3520-BBX has a bad internal screw. Since you've tried to operate it both electronically with the buttons as well as mechanically with the manual override you've been able to rule everything else out (good job!). Unfortunately it doesn't look like this is a replaceable part so you'll have to replace the jack entirely and for that I recommend either part # EJ-3520-BBX for an exact replacement or the Ultra-Fab Phoenix # UF38-944040...
view full answer... - Powered A-Frame Trailer Jack RecommendationFor an electric a-frame jack I would recommend the Phoenix part # UF38-944040 as this has more than enough capacity and is the fastest electric jack out there that can go from all the way up to all the way down in a matter of seconds. To be exact: Extends 6" in 9.5 seconds Retracts 6" in 8.6 seconds
view full answer... - Cover Recommendation for Phoenix Electric Trailer Jack # UF38-944040The Ultra Fab jack cover part # UF38-944020 is the recommended cover for the Ultra-Fab jack part # UF38-944040. This will fit the jack perfectly.
view full answer... - Electric Jack Recommendation for 2008 FeatherAll of the electric A-frame jacks we carry are going to easily have more than enough weight capacity for your 2008 Jayco. If you were looking for something that has a low cost that will get the job done the etrailer jack part # EJ-3520-BBBX that you referenced is the best option. If instead you were wanting something that is incredibly quick the Phoenix part # UF38-944040 is the way to go as this fully raises or lowers in 10 seconds.
view full answer... - Recommended Heavier Duty Upgrade For FIC 3500 Electric A-Frame Trailer JackElectric A-frame trailer jacks often have the same bolt pattern, yes. Just keep in mind that a higher-capacity jack doesn't necessarily mean more speed, it's all about the jack itself. For example, the 3,500 lb Ultra-Fab Electric A-Frame Jack # UF38-944017 extends 6" in 25.3 seconds (with 1,000 lbs of tongue weight), while the 4,000 lb Bulldog Trailer Jack # BD500200 extends 6" in 28.5 seconds (with 1,000 lbs of tongue weight). That said, since you mentioned wanting a heavier-duty jack,...
view full answer... - Does Phoenix Electric A-Frame Trailer Jack Have Auto RetractThe Phoenix Electric Trailer Jack # UF38-944040 retracts with the simple push of a button, so if that is what you meant by "auto retract function" then yes, it certainly does. These buttons are also how it extends, and the accompanying photo shows exactly where these buttons are located on the front of the jack. The Phoenix has a 4,000 lb capacity, offers 22-1/2" of total travel and is an easy bolt-on installation. It is also possible you were referring to something like the Lippert...
view full answer...
- What is the Most Reliable Electric Trailer Jack for Lance CamperI can't tell you what the most reliable trailer jack is as we don't really have testing to support this but what I can tell you is that the Phoenix Electric Trailer Jack part # UF38-944040 has a longer warranty than any other jack on the market, 10 years. I got to use this jack a bit and was very impressed, mostly due to its speed which you can see in the video below.
view full answer... - How to Remove Cover on Phoenix Electric Trailer JackAccording to Ultra-Fab there should be two screws underneath the head toward the back of the # UF38-944040. Removing these two screws will allow you to lift the cover off. It sounds like a wire inside may have been pulled loose since you have power running up into the jack. If you are unable to repair it Ultra-Fab said it would be covered under the warranty. Assuming you registered the jack within 90 days, you should have a 10-year warranty to cover anything like this.
view full answer... - Powered A-Frame Jack Recommendation for 5,600 lb Toy Hauler with Weight DistributionThe higher the capacity of the jack that you go with the quicker it will raise and lower due to less straining but you could easily get by with a 3,500 lb capacity jack on a trailer with a 700 lb tongue weight. My favorite one to recommend is the Phoenix part # UF38-944040 which is by far the fastest jack out there as it extends in less than 10 seconds. This will make the process of jacking up and down to install your WD system much quicker and easier.
view full answer... - What Capacity for Electric Jack Would be Needed for 5,000 lb Trailer JackYou are correct that trailer jacks weight ratings are not for lifting the entire trailer weight and only the tongue weight. So for a trailer that weighs 5,020 lbs when fully loaded you'd be looking at only lifting about 500 lbs or so. That would mean that a 4,000 lb rated jack like you mentioned would easily work well and have more than enough capacity. The Electric Jack part # EJ-3520-WBX that you referenced has a 3,500 lb capacity and would work great. It's a great economically priced...
view full answer... - Trailer Jack for 2019 Forest River Micro LiteThe electric jack I strongly recommend for your 2019 Forest River Micro Lite 21FBRS is the Phoenix Electric Trailer Jack # UF38-944040 because of its unparalleled performance in regards to speed. This jack will give you 10" of travel in just 18 seconds, making it the sports car equivalent of electric trailer jacks; it has 22-1/2" of total travel and a 4,000 lb lift capacity, which is more than enough for your Forest River. This jack does get wired to a 12 volt power source, as you can see...
view full answer...
- Can the Phoenix Electric Trailer Jack Be Rotated For Tailgate ClearanceYes, you can absolutely rotate the Phoenix Electric Trailer Jack part # UF38-944040 in order to offer better tailgate clearance. If this does not give you the extra space you need to lower the tailgate there is also the option of a longer ball mount like the Curt Ball Mount part # D-28 for example.
view full answer... - Electric jack Recommendation for 2018 Jayco Jay Flight 242BHSWThe electric jack I would recommend for your 2018 Jayco Jay Flight 242BHSW is the Phoenix Electric Jack part # UF38-944040 as this is the fastest electric jack out there. Travel speed (w/ 1,000-lb tongue weight): Extends 6" in 9.5 seconds Retracts 6" in 8.6 seconds Most electric jacks are pretty slow but this one is very quick. I attached a review video for this for you to check out as well.
view full answer... - Recommended Electric Trailer Jack For A 2018 Jayco Whitehawk Hi Tom, I have two options to replace the electric tongue jack on your Jayco Whitehawk: Option 1: Electric Jack w/ Footplate # EJ-3520-BBX. This jack is going to be your no-frills 'get the job done' style jack. It has a 3,500lb capacity and what it lacks in looks it makes up for in dependability. The simple design of this jack also allows for easier replacement of damaged or worn components unlike a lot of other jacks that require complete replacement when something malfunctions. Option...
view full answer... - What Capacity Electric A-Frame Jack for 7,000 lb TrailerAn electric A-frame trailer jack only needs to support the tongue weight of your trailer, which is approximately 10% to 15% of your trailer's GVWR. Almost all A-frame jacks nowadays are rated for way more than they'll ever be required to move, so you have a ton of choices for a 7,000 lb trailer, and I'll go over the best options for you. - The Best: Phoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs # UF38-944040 This baby is all about speed, travelling 10 inches in just...
view full answer... - Troubleshooting Phoenix 4000 Electric Jack Not WorkingPhoenix Electric Trailer Jack - A-Frame - 22-1/2" Lift - 4,000 lbs # UF38-944040 sounds like it needs a better ground connection. You can wire it directly to the battery like in the installed video or you can install the ground wired to the trailer frame directly with a bare metal to metal connection. The battery itself may need a charge so I'd check that out as well by connecting to a different battery or charging the trailer battery then reconnecting the jack. If the red LED flashes...
view full answer... - Recommended Fast Electric A-Frame Jack for 12K TrailerThe Phoenix Electric Trailer Jack part # UF38-944040 will be an excellent option for a 12,000 lb trailer as it only needs to cover the max tongue weight which at 15% would only be around 1,800 lbs. This is one of the fastest jacks on the market with up to 10" of travel in 18 seconds. It also has an industry leading 10-year warranty.
view full answer... - Memory Settings for Phoenix Electric Trailer Jack if Power Removed I confirmed with the manufacturer that yes, the Phoenix Electric Trailer Jack, # UF38-944040 can be disconnected from power source and it will still retain its memory settings.
view full answer... - Recommended Nice A-Frame Jack For Heavy Car HaulerHi Aaron; so there isn't anything that can be used with a cordless impact gun, that's just not something that is attainable. But for a strong, fast, heavy-duty A-frame jack that can handle the weight you need? That we can do with the Phoenix jack: - Phoenix Electric Trailer Jack # UF38-944040 This has a 4,000 lb lift capacity which is more than enough for your 7,000 lb car hauler trailer to use in the manner you described. It also extends 6 inches in just under 10 seconds which I know...
view full answer... - Stromberg Carlson Electric Trailer Jack Continues to Drop After LoweringIt does indeed sound like the Stromberg Carlson Electric Trailer Jack part # SC63VR was damaged using the manual override feature without first engaging the switch. This would not be covered under warranty unfortunately so you will need to replace the jack. I recommend the Phoenix Electric Trailer Jack part # UF38-944040 which will be a nice upgrade. This jack offers some of the fastest speeds on the market and it has one of the best warranties available of ten years. I did a review video...
view full answer...
Do you have a question about this Trailer Jack?
Info for this part was:
Video by:
Andrew K
Video by:
Amber S
Video by:
Thomas T
Expert Research:
Michael H
Expert Research:
Jameson C
Video Edited:
Jacob T
Installed by:
Kathleen M
Installed by:
Cole B
Installed by:
Randy B
Installed by:
Conner L
Updated by:
Wilson B
Updated by:
Halie H
Updated by:
Mike S
Updated by:
Eric H
Written by:
Kristen H
Test Fit:
Michael H
At etrailer.com we provide the best information available about the products we sell. We take the quality of our information seriously so that you can get the right part the first time. Let us know if anything is missing or if you have any questions.
Product Experts Available Now!
Call 1-800-940-8924
Andreen M.
4/21/2024
My jack actually stopped working about a month ago. It had plenty of power, batteries charged, truck hooked up, nothing mattered, all it did was beep when you pushed the button. I called UltraFab and explained the situation. The woman I spoke to said that there were a couple of years that some had control panel problems. She immediately got me another jack shipped and I received it 4 days later. What a great company with great customer service!! A lot of companies would say youre just sol but UltraFab stood behind their product 100 I will forever be an UltraFab customer!!